Our baobab is grown in West Africa and then packaged and shipped with love from Melbourne via Australia Post.

We ship worldwide to all countries within major delivery networks, with the exception of Afghanistan, Brazil, Russia, Ukraine, Yemen and North Korea. This list may change if Australia Post suspends services to a country.

DISPATCH AND DELIVERY TIMES

All orders are dispatched the next working day, Monday to Friday, excluding public holidays.

If you are located within Australia, you can expect to receive your order within 2 to 8 working days for Standard delivery and within 1 to 3 working days for Express. Please note these timeframes are estimates only.

International orders are typically delivered within 5 to 10 working days, although timeframes may vary depending on customs clearance and local postal services. Any delays caused by customs are unfortunately completely outside of our control.

SHIPPING ADDRESSES

Please write your shipping address in English and without accents on any letters. Please check your address carefully at checkout, as we are unable to offer a refund for orders sent to an incorrect address. Please see our Refund Policy for more information.

AUSTRALIAN DOMESTIC SHIPPING FEES

• Standard: $10 Flat Fee, includes tracking.
• Express: $20 Flat Fee, includes tracking.

Free Standard shipping is automatically applied at checkout for all orders within Australia over $100 AUD.

INTERNATIONAL SHIPPING FEES

Shipping options are calculated at checkout and vary depending on delivery location and total parcel weight. Tracking is included.

DUTIES AND TAXES

Import duties, taxes and customs processing fees for international orders are calculated at checkout and included in your shipping rate. We pay these charges in advance, ensuring that no further duties, taxes or fees are payable by our customers upon delivery.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged or your tracking has not updated for 5 working days, please contact us at info@organicbaobab.com with your order number and photos so we can investigate with Australia Post and assist you promptly.